*****ing! !!!
<p>After months of contacting gateway at innovation group and cancelling an incorrect policy sold to me, I have yet to receive my refund. I have phoned their customer service a dozen times and held the line for over 30 mins each time with empty promises. They send emails to say that a refund will be processed within 21 days, well it has now been over 4 months!!! They are quick to deduct money but when it has been done incorrectly they struggle to refund!! I am going to open a case of ***** against this company as well as standard bank that forces clients to take this extended warranty even though you have a factory warranty and now I am fighting to get my money back. </p>
I wrote this review on July 4th and my issue is yet to be resolved. It's like this company has just forgotten about me. How convenient. I know R4000 average is not a lot of money for you, but it is for me!!!!!!!!!!! So who do I speak to now if this is not working? Carte Blanch????????? I'm sure I'm not the only one complaining!!!!!!! If there were minus stars, that's what this company would get!!!!!!!!
I wrote this review on July 4th and my issue is yet to be resolved. It's like this company has just forgotten about me. How convenient. I know R4000 average is not a lot of money for you, but it is for me!!!!!!!!!!! So who do I speak to now if this is not working? Carte Blanch????????? I'm sure I'm not the only one complaining!!!!!!! If there were minus stars, that's what this company would get!!!!!!!!
Dear Client,
Thank you, for your patience regarding your complaint.
We would like to offer our sincere apologies, for the inconvenience caused when dealing with Innovation Group. We hereby confirm that your Vehicle Finance House has authorised your refund and it will be processed and credited back to your bank account.
Again, we apologise for the delay caused and trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela
Best regards,
Dear Client,
Thank you, for your patience regarding your complaint.
We would like to offer our sincere apologies, for the inconvenience caused when dealing with Innovation Group. We hereby confirm that your Vehicle Finance House has authorised your refund and it will be processed and credited back to your bank account.
Again, we apologise for the delay caused and trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela
Best regards,