1 reviews | Active since Mar 2022
Stay away! You will pay for services you aren't receiving
I was sold a 4 service / 48-month service plan. Little did I know that once I reach my 4 services within 30 months, I would be liable to pay the rest of the 18 months remaining.
Here's the kicker: My services have never been more than R2,000. Some have even been as low as R1,000. My premium was R347, which is equal to R16,656. That means I'm paying R4,164 per service.
Crazy right? It's better to pay from my own pocket.
How does that make sense to Innovation Group?
I'm essentially prepaying for a service, this is not insurance!
They even had the nerve to want to "extend" my service plan but then notice something was off when they double-debited me. They said I was liable for the 48-month plan and the new 24-month plan I extended by. I quickly proceeded to cancel when I understood the severity of the ****. Luckily, I had not yet claimed on the "new" plan so I proceeded to have it cancelled but I was told that I'm still liable for the "old" plan until July 2027, even though my services have run out and they have collected WAY more than my services have cost.
Stay away people, Innovation Group is foul.
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
