Stay away. Staff are not trained and the calls are not recorded.

Took out a policy to be effective from 2022, the sales rep confirmed and all conversations are "recorded". We also established when the first debit order needs to be, which was set at the end of December 2021. I received a notification that a debit order will go off at the end of November. I called, and they cannot amend it and stated the sales agent was wrong. Now my account will be debited and I already cancelled the policy. This whole process was done within 2 weeks of when the first conversations were had. They cannot confirm that I will receive a refund, nor can they stop my account from being debited for a policy that is not even active. Stay away and do not trust a word they say. Now I need to probably fight another 2 week to get my refund, if I even get one. I will report this business and take legal action if necessary.