Stay Away - really poor service
The maintenance Plan period that was taken out with the Innovation group was incorrect which needed to start after my current maintenance plan however your struggle to action this request since last year October . i even asked for the policy to be cancel and i get a generic response that your experiencing an influx of email and nothing happens thereafter . Innovation group should be avoided as they quick to sell but lack any service thereafter and just give you the run around.
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Innovation Group's replyOfficial
30 Jan 2023, 08:44Dear Mr. P Reddy, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply30 Jan 2023, 08:44
Official
Dear Mr. P Reddy, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team