Stay away from this warranty company.

I took out a warranty plan through BMW Fourways and received confirmation that the warranty was active. 2 months later Jeep picked up a problem with my vehicle that I have on the warranty plan and tried to lodge a claim with Innovation. They rep**** that the plan was not active. After numerous phone calls and emails to Melinda ****s who plainly ignored my emails. I got the contact details of her boss through the dealer where I took out the warranty and. his name is Mike Eksteen. He promised to sort the problem and later send me an email that it is sorted. He said due to an error in their system my payments never went off, but they will with my permission take off a double payment and the payment will be backdated. I gave them a written permission and received an email back stating that the problem was now sorted. I took the car back to Jeep today in order for them to relodge the claim and the same reply came back that the policy is inactive. I tried calling back but my call was rejected