ST
Semakaleng T
1 reviews | Active since May 2012
02 Nov 2022, 04:42
Stay away from this company
The worst service ever , this **** of a company is refusing to honour my service maintenance plan , I’m highly disappointed in the way my policy review was handled.stay away from this company they have no care or consideration for their clients, I’m taking my matter up with the Ombudsman.
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Innovation Group's replyOfficial
02 Nov 2022, 06:57Dear Semakaleng Tsotetsi,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply02 Nov 2022, 06:57
Official
Dear Semakaleng Tsotetsi,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team