Stay away from innovation group

I am extremely disappointed with Innovation Group’s extended warranty service. I was previously told that I had exceeded my service kilometres, yet when I did my major service at BMW, the claim was approved and paid without any issue. Now that my vehicle has a serious mechanical failure, they are suddenly rejecting my claim on the basis that I did not service the car on time — which is simply not true. This inconsistency raises serious concerns about how claims are handled. It feels like they look for reasons to reject high-cost repairs, despite having previously accepted the exact same service history. I have maintained my vehicle and acted in good faith, but Innovation Group is now refusing to honour the warranty when it actually matters. This is unacceptable, especially considering the high cost of the repair. Customers take out extended warranties for peace of mind, not to be met with excuses and contradictions when they need assistance. I would strongly advise others to carefully reconsider before taking out a policy with Innovation Group, as my experience shows that claims may not be honoured fairly or consistently.