Sold me an extended service plan then won't cover

<p>Hi, I was contacted by innovation just after purchasing my car to extend my maintenance plan, the consultant told me that my plan would end at 45000km, to which I said "my papers say 60000km" the consultant assured me that he knows as the consultant from innovation how the plan's work and that it would end and that they will cover the next 2 services. I agreed and took the extension, only to find that my service plan did run to 60000km, so innovation did not pay for the 60000km service, initially Renault assisted me by connecting me to innovation for resolving as innovation should now owe me service to 90000km not 75000km, the consultant I spoke to took my number and confirmed my email address then assured that they will amend my policy document to end at 90000km. I did not receive a call or amended policy doc, I proceeded to service my 75000km service covered by innovation and was reminded at Renault to ensure that I am covered for my 90000km service, I again contacted innovation when I was at roughly 79000km on the clock and was assured again that amendment would be made and that I will be covered for 90000km service, again no contact was made to me by innovation. </p> <p>at 85000km I again frantically made contact with innovation and this time was told that I would not be covered because I did not claim, I explained the situation to the agent who then said I could be refunded for the 60000km service only if I had paid for it personally, then proceeded to offer me an extension to which my answer would have been yes if innovation was honoring the current arrangement but innovation at this point seemed to me as though they did not want to honor the previous arrangement.</p> <p> </p> <p>I want Innovation to do the right and fair thing, either cover my 90000km service or pay me out for the 60000km service (the cost is the same) honour the extension to my service plan, I am quite frankly tired of going through your call centre and getting no joy as a client. </p>