Sold a wrong type of warranty bad service

Item: Innovation Group
Rating: 1
Author: Esther B

2 years ago I was sold a pre owned car warranty but I realize lately that it was captured as a new car one. I have called them many times since 2 weeks ago and each time I hold on for ages until I drop. I want a refund of the premiums. On 17 Nov Kelebogile Motsepe said she is escalating. On 30 Nov Shadrack promised to call me back. NOTHING!

Helpful (0)

Replies (3)

Innovation Group's replyOfficial

09 Dec 2020, 07:09

Hi Esther

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,

Complaints Team

Innovation Group's reply09 Dec 2020, 07:09

Official

Hi Esther

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,

Complaints Team

Esther B's updateReviewer Update

11 Dec 2020, 13:10

I was promised a response within 48 hours but to date NOTHING! This is bad bad service on top of being sold incorrect cover. I WANT MY REFUND

Esther B's update11 Dec 2020, 13:10

Reviewer Update

I was promised a response within 48 hours but to date NOTHING! This is bad bad service on top of being sold incorrect cover. I WANT MY REFUND

Esther B's updateReviewer Update

22 Dec 2020, 01:19

Once again I was promised a response by Mpho Ntsumele and nothing happened. He called me on 11 Dec and said by 17 or 18th Dec he will come ba k with resolution and never did and tonight its Monday 21st. I want my refund

Esther B's update22 Dec 2020, 01:19

Reviewer Update