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Phindile M
1 reviews | Active since Nov 2020
21 Aug 2023, 19:33
Socking service
I was promised to be contacted regarding my complaint and miscommunication that i received and rude staff till today I haven't received any phone call from them. Clear this insurance don't care about customer their very quickly to debit your money. I want to cancel them with immediate effect. I regret allowing them to debit from my account because they advertise false policy and the don't care about customer.
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Innovation Group's replyOfficial
28 Aug 2023, 08:53Dear Phindile Masondo, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply28 Aug 2023, 08:53
Official
Dear Phindile Masondo, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team