SO DISSAPPOINTED IN INNOVATIONS!!!! 😡😠😤

I spent the whole day at the dealership because of rude and *********** innovations staff. When I called them, they told me the delay was on the dealership's side but when I went to the dealership they showed me the emails. And after fighting, they authorized everything except the fan/auxi****y belt. When I called they told me that they only replace it after 10 years. I asked the consultant why wasn't I informed about this when I called the previous week to specifically ask if all expenses will be covered when I take my car in and he said he wasn't there when I took out the policy 😳. I proceeded to ask him if clients are generally informed about this and he said he does. So I said, does it means someone didn't do their when they sold me my policy and he responded by telling me that they work according to the dealership's specification and when I asked him why was this never mentioned to me before and he basically told me it was my responsibility to find out. I am shocked because I've never given innovations any issues when it came to debiting my account but when it's time for them to pay, there are countless accuses. I've been with innovations for 7 +years and now I think I'm done.