Slow turn around and *********** stuff

<p>Our car had a mechanical breakdown in December 2016,We have taken the car to KIA dealership as per their advice.The car has beeen at the dealership for almost 2 months now and this is all because Innovation Group is failing to deliver on its promise.</p> <p> </p> <p>When the sale consultant sold us the policy,she never required any documentation to finalise the cover.Now when we wanty to claim from Innovation group,they suddenly want full service history of the car and proof that the car had factory warranty.</p> <p> </p> <p>We comp**** with everything they wanted from our side and even went to the extend of getting them invoice of the last service performed on the car to show that this is not a pre existing issue with the car.</p> <p>Worse part is that they can only get us a courtesy car for a maximum of 48 hours thereafter we have to get it from our own pocket.</p> <p> </p> <p>This is the worst warranty company I have ever had to deal with,made multiple telephone calls and we are always transferred from one consultant to the next.</p> <p> </p> <p>I am hoping they sort out our car this week else I am going to report them at the Ombudsman finish n klaar!</p>