Slow Service ,lost email and long process

Slow service and cannot seem to find forms submitted by myself. Loaded a once off vendor as my cars aircon is not working, Innovation group send me a list of service centers but they do not specialize in Aircon and Compressor repairs..., so if I went to a service center they would of probably outsourced a company as they do not specialize in aircon repairs. I went to a RMI certified company to get my cat tested and when i called Innovation group they gave me 2 diiferent stories. 1st call i was asked to send vendor form to get registered which i did (vendor submitted). 2nd call i was advised to do a once off vendor registration : i have submitted the form OVER 24hours they cannot seem to find the forms i submitted and had to resend it again. What slow and unhelpful service as they have an accuse for everything.