Slow service!

I sent my car to Platinum Auto Repair Centre by the instruction of We Buy Cars when my car started making a noise after 2 months of purchase from We Buy Cars. Innovation Group only sent an assessor to verify the mechanics assessment a week later. The assessor only sent their report to Innovation Group a week after that. During this time I had to constantly phone the mechanic and Innovation Group to get an update which should be done on their own initiative. It should not take 2 weeks just for a claim to be approved for a 2 day job when a car is very important in people's every day lives. This is unacceptable.