Shoddy service and don't care attitude.

I bought a car last year and bought an extended warranty with ABSA INNOVATION GROUP. On the 06/06/2021 I had a breakdown. I duly contacted the above mentioned institution to lodge a claim. I was advised to car to a RMI APPROVED service provider. The quote that I received was quite high and I requested to get a second opinion.Their consultant ( VORSTER) agreed to that. The second opinion was quoted at almost half of the first quote. And they happen to be RMI APPROVED. But then the goalposts were shifted. I was then told that the service provider has to be on their panel, something that was never communicated to me when I first reported the matter. I was then given a list of providers in BOKSBURG( I stay in SOWETO). The first one that I contacted told me that they don't do car repairs. I did not proceed with the rest of the list because I then felt that there is something amiss with the whole thing. The last communication I had with them was about three weeks ago. The whole experience has been nothing but a nightmare. On the 08/08/2021 will be exactly 2 months that I started this process and with each passing day I'm getting less optimistic. I even tried to escalate this matter to a KARYN KRUGER who happens to be their C.O.O, no reply from her also.