1 reviews | Active since Feb 2026
Shockingly Poor Service
I have never had a seamless experience with Innovation. Every interaction comes with a new excuse or problem. One day my VIN number is “incorrect,” the next my service is declined without explanation, or I’m told my warranty doesn’t cover repairs it clearly should.
It is completely unacceptable for one claim to take months to resolve. The level of incompetence and lack of urgency displayed is shocking. The service I have received has been nothing short of pathetic.
What’s even more disrespectful is how difficult it is to get hold of anyone. I’ve spent days—sometimes from Friday until the following Wednesday—trying to reach a consultant. When I finally get through and explain my issue yet again to a new consultant, the call is dropped. No follow-up. No accountability. Just silence.
This cycle is exhausting, unprofessional, and unacceptable. Innovation has shown zero regard for customer time or service standards. Frankly, it’s very clear why your HelloPeter ratings and online reviews are as bad as they are.
I expect this matter to be resolved immediately, but based on my experience so far, my confidence in this company is completely gone.rience so far, my confidence in this company is completely gone.ence so far, my confidence in this company is completely gone.
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
After escalating my complaint on HalloPeter, Innovation contacted me and confirmed that my service would be covered according to my service plan.
To prevent any further issues, I personally provided Dineo Madiba with my dealership booking date and sent reminders leading up to the appointment to ensure there would be no delays or misunderstandings.
Despite this, I booked my vehicle in at 07:20 on 12 February 2026, and at 10:40 I received a call from the dealership informing me that Innovation had once again declined the service and that I needed to collect my vehicle.
I then had to call Innovation five times, with consultants repeatedly dropping the call. After eventually getting through at 11:20, Sharon van den Berg managed to get the service approved.
By that stage, the damage was already done. My vehicle’s service was delayed due to Innovation’s internal failures, and I only received my car at 15:00.
This level of incompetence is unacceptable. After written confirmation that the service would be covered, there is absolutely no excuse for such poor coordination and communication. The unnecessary stress, time wasted, and inconvenience caused reflect a company that lacks proper internal processes and accountability.
I will not recommend Innovation to anyone.
I have an upcoming CV joint repair, and I will provide an update on how that process is handled. Should this pattern continue, further escalation will follow.
I have call logs and email correspondence available to substantiate every detail of this complaint.
After escalating my complaint on HalloPeter, Innovation contacted me and confirmed that my service would be covered according to my service plan.
To prevent any further issues, I personally provided Dineo Madiba with my dealership booking date and sent reminders leading up to the appointment to ensure there would be no delays or misunderstandings.
Despite this, I booked my vehicle in at 07:20 on 12 February 2026, and at 10:40 I received a call from the dealership informing me that Innovation had once again declined the service and that I needed to collect my vehicle.
I then had to call Innovation five times, with consultants repeatedly dropping the call. After eventually getting through at 11:20, Sharon van den Berg managed to get the service approved.
By that stage, the damage was already done. My vehicle’s service was delayed due to Innovation’s internal failures, and I only received my car at 15:00.
This level of incompetence is unacceptable. After written confirmation that the service would be covered, there is absolutely no excuse for such poor coordination and communication. The unnecessary stress, time wasted, and inconvenience caused reflect a company that lacks proper internal processes and accountability.
I will not recommend Innovation to anyone.
I have an upcoming CV joint repair, and I will provide an update on how that process is handled. Should this pattern continue, further escalation will follow.
I have call logs and email correspondence available to substantiate every detail of this complaint.