Shockingly Disgusting Service

Absolutely shockingly bad service. First they couldn't spell my name right. After emailing them for almost 2 weeks to try get the corrected policy documents, I decided to rather cancel the policy. But they still let the debit order go off. When I queried this, they said they would refund me in 7 days from the date of the debit order. 12 Days later I phoned again. No, they put my refund on hold in case I changed my mind, but it will now be paid immediately. We are now another 24 hours later, and still no refund. I've currently been put on hold for 20 minutes and counting. I've emailed them more than 30 times since the first week in January, and I've had only 1 response ever. This is the worst possible service from a company.