1 reviews | Active since Jul 2016
Shocking service for long standing client
<p>I have been a happy customer of Innovation Group for 4 years, but the most recent events have soured it all.</p> <p> </p> <p>I was sold a 'top-up' motor vehicle warranty and told that it was active. As soon as I lodged a claim, I am told that it cant be active as the underlying policy is not yet active. I have been sent from one person to another, held numerours telephone calls. Most recently told that the supervisor will contact me urgentyl, BUT I still wait for someone to tell me what is going on. I lodge the claim on Tuesday morning it is now Friday and STILL no answer! My time, my cost of calls, my cost of hiring alterntive vehicles...........NOT how a custoemr of 4 years should be treated!</p>
Dear Client,
Thank you for your patience regarding your complaint.
We confirm that a sales representative has been in contact with you and has advised that your claim has been authorised under the additional component benefit on the Gab Warranty.
We would like to apologise for the poor service you experienced when dealing with Innovation Group. We would like to assure you that this is not the level of customer service we aspire to and can assure you that corrective measures have been put in place to prevent future occurrences of a similar nature.
We trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for your patience regarding your complaint.
We confirm that a sales representative has been in contact with you and has advised that your claim has been authorised under the additional component benefit on the Gab Warranty.
We would like to apologise for the poor service you experienced when dealing with Innovation Group. We would like to assure you that this is not the level of customer service we aspire to and can assure you that corrective measures have been put in place to prevent future occurrences of a similar nature.
We trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela