G(J
Gerfrid (Jess) Jessnitz

1 reviews | Active since Aug 2015

16 Aug 2015, 21:38

SHOCKING SERVICE AT MAXICARE

On 21 June 2015 I logged a fault report with Maxicare regarding a broken Dishwasher of mine. Call reference ***. The dishwasher was with a company in Durban. It was returned as having been repaired18 July 2015, still same problem. It went back to them. I called the manager on 23 July and was told that the dishwasher was ready and would be returned on Friday 24 July. After no delivery of my dishwasher on 30 July, I called Maxicare and spoke to a lady by the name of Munira. She undertook to call Durban and find out what the problem was. She called me back at 16:02 and told me that the Company was given an ultimatum to deliver the dishwasher by Friday, 31 July 2015. On 3 August after still no delivery I called Maxicare again and spoke to Wilfred Kekana. After even more hassels and with the intervention of my Brokers, Integrisure, I eventually got the machine back on 4 August BUT WITH THE SAME PROBLEM, now also riddled with ****roaches. On Tuesday, 11 August they agreed to replace my machine within a couple of days. Well, now on 16 August still no dishwasher. VERY FRUSTRATED WITH THEIR EXTREMELY BAD SERVICE AT MAXICARE.

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Replies (1)
Innovation Group
Innovation Group's reply17 Aug 2015, 12:15
Official
Hello Jess Jessnitz,

Dear Client,

Thank you for taking the time to contact Innovation Group and for notifying us of your complaint.

Please be assured that your complaint will be forwarded to the relevant department for investigation, action and feedback.

We would like to assure you of our commitment to have your complaint resolved as soon as possible.

Best Regards.
Tumi Bacela