SHOCKING SERVICE AND REFUSAL TO PAY VALID CLAIM

This company has been taking premiums off for a service plan since 2020 for km's between 80 000 - 100 000 / 5 year service plan. The vehicle went in for the 5 year service in April this year and these guys are just refusing to pay, as they say my km's are not between 80 000 - 100 000. Are they aware of the 5 month COVID lockdown where nobody was allowed to drive anywhere or work??? So in effect they have ****** my money (the premiums) and I had to pay for the 5 year service out of my pocket and when I tried to claim I was passed from department to department and then they say that only the DEALER may put through the claim on my behalf and they are giving the lady there a list of excuses too. THEFT - that is what this company is all about - they take your money and find reasons for not honoring claims. Well they have messed with the wrong person.