Shocking Service

<p>I called into your call center today. The first agent I spoke to put me on hold for 10 mins and then I got diverted to another agent who asked me all the same questions. Could not assist and transferred through to customer care. <br />The 3rd agent I spoke to asked me all the same questions and then advised that she needs to request a voice recording of when the initial service plan was sold to me. I asked her to please send me confirmation of this request via email - which she did not want to do and landed up arguing with me about WHY I want an email confirmation that the voice recording had been requested. She then requested a the voice recording and put me on hold for a further 5 mins where I eventually cut the call as I had been on the line with Innovation Group for 30 mins with absolutely no assistance. <br />I took out an extended service plan with you and then further extended the plan. It was not communicated to me that there is an expiry term involved. So I have now paid for something that I did not use. You either need to open up the service plan so that I can take my vehicle for its 105 000 kms service or I want a refund. <br />The service received is absolutely shocking and dont understand how you can keep a client on the line for 30 mins where no actual resolution was found.</p>