Shocking Customer Service + ***********

I logged a repair call for my fridge over freezing in Oct 2015. To date, it has still not be fixed. They have sent two different service providers to come and try to fix the fridge. The one service provider pitched up at my house with 2 *****drivers. That is how you fix a fridge hey. My fridge keeps over freezing, and they cannot fix it. I have logged another call with them today, stating how disgusted I am and I want to actually demand they give me a new fridge as I have a replacement clause on my policy. For all the troubles and frustration they have put me through, I demand they supply me with a new unit. We pay money each month, and for the amount of money we spend to have this \wonderful\" appliance insurance, you struggle to get any joy out of them. I have to keep following up to know what is going on from my side. That is not customer service at all. Now they want to send another service provider to come and have a look at the fridge. I have to waste petrol, take time off work. They are only inconveniencing me. The Customer is definitely not king for Innovation group!"