cC
cuan C
1 reviews | Active since Jun 2017
19 Nov 2020, 13:25
Shocking customer service
I submitted a claim. They don't acknowledge it. Have to call them to get feedback. Eventually after trying to call more than 5 times and holding over half an hour, they say they will send an assesor because the work should stand from previous claim.
Explained that the mechanic got even a 3rd party report to explain what caused damage to the engine and they still decline the claim.
I have registered a complaint earlier today, after being on the phone for over 45 mins. I have asked for the assesors report and there reasoning for declining in writing. I still have not recieved it. I am currently on hold waiting for someone to annswer and its now 1 HOUR and 2 MINUTES that I am holding on!!!!
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Replies (2)
Innovation Group's replyOfficial
19 Nov 2020, 13:30Hi Cuan ,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's reply19 Nov 2020, 13:30
Official
Hi Cuan ,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
cC
cuan C's updateReviewer Update
19 Nov 2020, 13:36Do you think they will be in touch with me before you ever answer the phone?! It's now over 1HOUR 13 MINUTES and nobody has even answered. This is SHOCKING service. I dont want anyone to contact me, I want the assesors report and your reasoning for declining the claim sent to my email which I have already requested. I am not backing down on this I am taking it further
cC
cuan C's update19 Nov 2020, 13:36
Reviewer Update
Do you think they will be in touch with me before you ever answer the phone?! It's now over 1HOUR 13 MINUTES and nobody has even answered. This is SHOCKING service. I dont want anyone to contact me, I want the assesors report and your reasoning for declining the claim sent to my email which I have already requested. I am not backing down on this I am taking it further