AL
Amber L
1 reviews | Active since Nov 2022
14 Apr 2023, 17:46
Shocking Customer Service
If I could rate it zero stars I would. We have been trying to get a tyre and mag fixed. The mag repair shop has been waiting on the insurance for days now and they can't work on it till they receive some kind of code. Their communication is ********** and when there is, their emails are shocking! Trying to phone them is like trying to get through Fort Knox! You go from person to person and nothing gets resolved or it takes forever. These people are the worst.
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Innovation Group's replyOfficial
17 Apr 2023, 08:41Dear Amber Landsman, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply17 Apr 2023, 08:41
Official
Dear Amber Landsman, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team