SHOCKED BY THE EXPERIENCE

I had a total loss cover with innovation group. was involved in an accident and they rejected the claim as I missed payments whiles I was on maternity leave, the funny part is on the 2nd of Feb 2020 they received my premium and activated my policy and the 25th Feb 2020, they also got the premium. when I went on maternity leave I was on a payment break and was never informed that my policy is not active anymore. no communication at all. but they managed to collect my premiums.

I have asked for my refund and still no feedback at all , there was a call I made just after the accident and a lady told me that the guy who took my car is authorized and even called him but I had to pay R12000. TO GET MY CAR FROM FIRST HELP.

A Nedbank manager called Nicolas Govender refused to provide me with that call as he said its banks property , I should subpoena the bank if I insist of having the call. what is the purpose of saying ALL OUR CALLS ARE RECOREDED SHOULD YOU NEED A COPY OF THIS CALL IT WITH BE PROVIDED TO YOU, BUT WHEN ASKING FOR THE THAT YOU GET ATTITUDE FROM THE MANAGER.

A GOT A REJECTION LETTER FROM INNVOVATION WHILE THEY TOOK PREMIUMS FROM ME AND NO ONE IS COMING BACK TO ME MY REFUND.