Shadrack Dlomo-Customer Experience

Recently I went to absa regarding my cancelled policy for the tyre and rims, to find out why is it cancelled because that is a policy “i” took by myself, i was never offered with the car when i bought it in 2023, I called in, did a quote and was satisfied with it and took it based on the premiums. I was not satisfied wit the explanation, I then laid a complaint, fast forward. On the 15th of July, I received a call from a gentleman by the name of Shadrack Dlomo from customer experiance on the same morning of the 15/07/25, asking me about what actually transpired, I told him the story and told him that I wanted to claim because I injured my tyre on my trip to the Eastern Cape on the 27/06/25. He then told me he would be able to assist me but he will need to speak to absa first and he will get back to me and he did. On the follow up call from him, he asked me if, would I be able to pay the 3 previous premiums and then they would be able to waiver the 3 month waiting period and I would get a call to reinstate my account and I would be assisted with the claim, I asked for the account number, he sent it, made the payment, sent the proof of payment and he acknowledged receiving it. I then asked him, after a few moments if i would be able to be assisted with the claim, he told me the policy is active, I can proceed to the fitment center, I’m good to go. I went the fitment center, I was there from the 17/07/25 around 13:00 till 17:00 waiting for the authorisation which I was being told my isssue is now escalated higher up the department. I’ve made numerous calls from the *** and being told different versions on the story. At some point, I spoke to a consultant by the name of Thando who told me that my issue has just been fixed and I can call the fitment center I will be assisted, no worries, called the fitment center and they tell me, my issue has not been resolved yet. I kept calling and asking, if this is the issue, why was I asked to make the 3 month previous payment,be told that I would be assisted and now I’m stuck with a tyre that has a bubble, should have left on the 17/07/25 back to JHB and still finding myself in Durban on the 18/07/25 with an issue I was **** about by Shadrack Dlomo from customer experience. He sold me wrong information and now I find myself be the idiot at the end of the day and what’s sad is that, I requested him to call me with every single call I made, I’m told, he’s in a meeting, he’s attending to a customer, he will get back to me, now that I need explanation, I can’t get hold of him, he’s only comment is emails, emails won’t answer my questions, he **** to me, misrepresented his employer and now I need answer and a resolution but I’m told, my issue is escalated, it was not escalated when he **** and told me to make a payment and I’m good to go, I need answers to this whole situation.