ES
Eve S

1 reviews | Active since Jan 2018

04 Jan 2018, 09:38

Service was very bad

very bad unable to do my 120km service in january due to premium not received in august. Changed my banking details and has not been notified. My car is over 121500 and was told can deduct only on 11th. My car would def be over 122 km and I guess than that would be another problem. Im very disappointed and will not extend or recommend them to anyone. Looking for excuses to service my car.

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Replies (1)
Innovation Group
Innovation Group's reply05 Jan 2018, 13:28
Official

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,

Complaints Team