ON
Oratile N
1 reviews | Active since Oct 2018
09 Nov 2020, 18:16
Service Warranty
Innovation group stopped deducting my premiums in Oct 2019 when my service warranty expired and started deducting these again a whole year later after I queried inconsistencies in my policy and they confirmed my warranty was for 24 months. Now a whole year later it has changed to 36 months and they starting deducting again and can’t get clarity on this whole issue!
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Replies (2)
Innovation Group's replyOfficial
10 Nov 2020, 08:24Hi Rati, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's reply10 Nov 2020, 08:24
Official
Hi Rati, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's replyOfficial
11 Nov 2020, 13:04Hi Rati
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Innovation Group's reply11 Nov 2020, 13:04
Official
Hi Rati
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team