service request

Continued inadequate service. On the 30th October 2024, I received a call from Innovation Group after reviewing their service and they said they will deliver, I got a call from Thato, his superiors asked I take the car to one of their registered dealers for them to get a quote on what should be done on the car. I have not received a follow up call from the agent whose handling the escalation/complaint. I called in a couple of times, asked to speak to Thato and I was placed on Hold till my call cut and never even got a callback. Every time you get a new agent who tells you they are working under supervision and you have to start all over again without any assistance. My car is with the dealer now, they are not responding to the dealer and I am not even prepared to pay because I didn't plan this whole thing. Maybe I will lose the car to the dealer because now their process and promise changes every time you call in. I am just not sure what to do anymore with this matter, all I need is my bakkie by Thursday. Maybe they shouldn't have asked me to take the car in, I would've probably got a loan to fix the car like I lost R8'000 to have it towed from Bloemfontein to Gauteng instead of losing it to the mechanic over storage fees while I was still in battle to get it fixed. I really don't know but I have suffered immense amount of stress under Innovation Group services and I had made peace with them before the 30th October 2024 that they will never help until they called to put me back under the same amount of stress again. Innovation Group, please refrain from being my source of depression.