service plan renewal with Innovation group

i initially had a car service plan with the innovation group , everything was fine till my plan was expiring ,i received a call from the consultant for renewal of my service plan . I specifically mentioned that i need my plan to continue where it is .meaning it must cover the next service kilometers due for service . we agreed and my plan was renewed . last week i called the innovation group to check if iam covered my next service and all was confirmed .

Today i took my car at KIA for service ,the dealers calls me to tell me that the service plan covers from 180 000 km ,my current kilo are 165 . how can i renew my cover to cover kilometer that are so far so iam paying all this money for nothing till i reach 180 000. this is not what i signed up for .

i asked to escalate this issue for records of calls between me and the consultant to be checked because this is not what i agreed too , i was told i need to wait 4 hours ,my car is at the dealership and i dont have 4hours to wait ,this is very frustrating ,i took this cover to benefit me but now its like no one is will to help very disappointed