NM
Nhlanhla M
1 reviews | Active since Apr 2019
01 Feb 2023, 10:08
service Plan Policy Declined to Pay!
Took my car in for a 60000km service today but Innovation is declining to pay saying it has already been taken for a 75000km service last year. The vehicle only went for 45000kms last year on the 24th of October. When I call their call centre, they keep taking me from pillar to post. I advise anyone looking to take a policy with them to look elsewhere!!
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Innovation Group's replyOfficial
01 Feb 2023, 11:26Dear Nhlanhla Mbhele, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply01 Feb 2023, 11:26
Official
Dear Nhlanhla Mbhele, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team