TM
Thandi M
1 reviews | Active since Aug 2020
27 May 2023, 06:54
Service plan of my cat
My contract was supposed to be ending April and they promised to send me the contract but they never did and they are not transparent with client and they don't even pick up the call. Phone rang with no answer. Service is pathetic. Still waiting for them to come back to me.
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Innovation Group's replyOfficial
30 May 2023, 08:42Dear Thandi Mabaso, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best Regards Innovation Group Customer Services Team
Innovation Group's reply30 May 2023, 08:42
Official
Dear Thandi Mabaso, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best Regards Innovation Group Customer Services Team