AM
Abigail M
1 reviews | Active since Nov 2021
21 Jun 2023, 17:48
Service plan non payment
I have a policy with this company for car service and olng took my car once. Now when i want to claim for the second service which is 200 000 km im told the policy has expired. But they kept deducting my money with an expired policy? I do not advise anyone to use their services.
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Innovation Group's replyOfficial
22 Jun 2023, 07:29Dear Abigail Maluleke, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply22 Jun 2023, 07:29
Official
Dear Abigail Maluleke, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team