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Sabelo N
1 reviews | Active since Feb 2023
22 Feb 2023, 15:43
Service Plan
I took a service plan with them 2022 May 20th but now when the car has to go for service I am told that my Service plan was not activated. I've been calling their call centre asking for rectification on their side but got no assistance at all. It's been 4 weeks since I call them, and have talked to more than 8 consultants but still not helping
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Innovation Group's replyOfficial
23 Feb 2023, 08:42Dear Sabelo Nkosi, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply23 Feb 2023, 08:42
Official
Dear Sabelo Nkosi, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team