KM
Khutjo M
1 reviews | Active since Feb 2023
11 Apr 2024, 05:57
Service Plan
Claim rejected because I went over with more 1000km because of a long drive I had. And they expect me to continue paying even though it's not working out for me. What's the reason for me to continue paying? Now they want to give me a runaround when I try to cancel all this.
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Innovation Group's replyOfficial
11 Apr 2024, 09:08Dear Khutjo,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply11 Apr 2024, 09:08
Official
Dear Khutjo,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team