Service Plan Cancellation

<p>I phoned Innovation on the 19th of October to cancel the extension of my vehicle service plan, the call recipient accepted my request to cancel without penalties since it was within the cooling off period. He then assured me that he has sent the message to MFC to cancel the plan extension.</p> <p>To my shock when I look at my bank statement this morning, the plan was not cancelled. I phoned Innovation ( ********** 000), they confirmed to have sent the communication to MFC on the 20th. I then phoned MFC (spoke to Tashniq & Gladstone) who both denied to have received instructions from Innovation to cancel my plan / debit order. Just for my peace of mind I insisted MFC to send me an email confirming that they have actually sent Innoation a quiry, & and they did just that, thank you!</p> <p>I then went back and call Innovation, explained the whole story again, and insisted to have my refund today (25 Oct 2016 or tomorrow the latest), after she told me about 7 to 14 working days waiting period. Little did I know that I was gonna be kept on hold for over 20 minutes while they speaking to the admin staff, whom they refused to give me their direct line since she couldn't tell me the exact date.</p> <p>After 20 min I decided to hang up the phone, hoping she will phone me back as she has all my information on her computer screen. It's almost two hours now, and I havent received a call back from Innovation. Pity I didn't take the names of the Innovation Group personnel I dealt with, but I'm sure their system keeps the trail as to who checked my account and when.</p>