Service plan canceled without any communication or notice

Parthedic service I have joined innovation 2023 I had a 3 year service plan with them. I have 3 missed payment no one called me for payment arrangement or even an sms reminder to say you have missed your payments and these further steps will be taken if you do not pay, nothing instead I have been trying to arrange with them. I called but couldn't be directed to the relevant department as there was a technical issue it did not recognize option I selected . I had to send an email to them.

Until today these no response had to google and got a different number from my contract and I spoke to kgolo who told me that my service plan has been canceled I asked why was I not informed about that as I have been trying to call the department to arrange for a different debit order date even sent an email requesting my balance so I can make payments. I asked to speak to the manager he tould me he will log a call for me that was on Wednesday until today no one called they are so unprofessional.

Last year when I took my car in for service I was dissatisfied with the service as they did not state on the contract that the 1st service will be a minor service. I've been tould they will do major service after 6 hrs when I was on my way to fetch my car I get a call that I have to come tomorrow to fetch my car because innovation dicline the major service and said they must do minor service so the was a delay since they were still waiting for their approval. I am so disappointed.

Parthedic service, untrained staff as they don't understand the emergency of a customer complain