AF
Angelique F
1 reviews | Active since Feb 2020
24 Jan 2023, 20:14
Service plan
After multiple cancellation forms together with the paid up letters and emails sent my account continues to be debited for an account/vehicle I no longer own this was done November 2022 and month on month you guys debit my account to date no correspondence
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Innovation Group's replyOfficial
25 Jan 2023, 08:09Dear Angelique, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply25 Jan 2023, 08:09
Official
Dear Angelique, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team