1 reviews | Active since Aug 2010
service plan
<p>No matter how many times you complaint about Innovation group. They dont care. All your complaints will fall on deaf ears just like mine did.</p> <p> </p> <p>No one has bothered about my complaint. I will stop all my payments and see who will call me thereafter. How can I continue paying for no assistance. My car still needs to be serviced. I wwas late the last time and you serviced my car and no one said nothing about it. Now a Mohammed is making up terms and conditions that were never discussed with me</p>
Thank you for your patience regarding the concerns raised.
Our customer care consultant has tried to contact you on several occasions but has not been successful. Kindly be advised that your policy payment term is 42 month, with an end date of 22 October 2019 or 175 000km whichever comes first.
Kindly be noted that the reason for your claim for the 175 000km service, was rejected because your vehicle has exceeded 175 000km. Should you wish for a settlement amount, we would have to cancel your policy first to determine if there will be a settlement amount.
Should you wish for more clarity on this matter, kindly contact our customer care department at *** quoting reference no. 245017
Kind regards,
Tumi Bacela
Thank you for your patience regarding the concerns raised.
Our customer care consultant has tried to contact you on several occasions but has not been successful. Kindly be advised that your policy payment term is 42 month, with an end date of 22 October 2019 or 175 000km whichever comes first.
Kindly be noted that the reason for your claim for the 175 000km service, was rejected because your vehicle has exceeded 175 000km. Should you wish for a settlement amount, we would have to cancel your policy first to determine if there will be a settlement amount.
Should you wish for more clarity on this matter, kindly contact our customer care department at *** quoting reference no. 245017
Kind regards,
Tumi Bacela
There is no communication at Innovation Group.
I sent an email on the 27/1/2017 and I only received the automated response.
You should have an email address linked to this profile and if no communication is possible telephonically then written correspondence should be done
There is no communication at Innovation Group.
I sent an email on the 27/1/2017 and I only received the automated response.
You should have an email address linked to this profile and if no communication is possible telephonically then written correspondence should be done