Service just got worse

I reviewed this company and complained about bad service. I got a reply on the 26th of July that somebody will contact me. Well, nobody did, this service is getting worse, would definitely not recommend this product (maxicare). Pasted a copy of the reply. Innovation Group's reply:

26 Jul 2019, 13:55

Hi Morne , Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards, Complaints Team