Service is non existence.

I'm having countless struggles with this group, first it was the scratch and dent that was cancelled but I was not informed. Their customer agents lie to say the have notified me of the cancellation prior but no proof of the said notification. Yesterday I was turned back by the service provider HiQ tyres Westgate as they say innovation group hasn't paid them for services offered to other clients prior to my claim hence they can't help until they get paid. Please pay service providers because we are the people who suffer yet we have insurance.