Service, if you can all it that!

Good day, can this please get your urgent attention?

I have over the past few months change jobs and needed to change my debit order date – unfortunately I was not aware as to how DIFFICULT this task would be for Innovation Group.

After speaking to Sandra the first time she advised me that it was successfully changed from the 25th of the month to the 28th of the month, as this was my new salary date.

But NO Innovation Group continued to debit me on the 25th month after month and after month, every time I received a call advising the debit was not honoured I would repeat the request and obviously there was no issue to have Innovation re-run the debit order.

Fast forward to January 2025 – my car NEEDS to go for a service but I am unable to take it because Innovation Group has not deducted their payment so after months of this struggle I am frustrated and call just to be told they can send me a link that will cost me R25 and the monthly instalment! Why on earth would I have to pay an extra R25 when this is not my error. I asked to speak to the manager and was told the Manager is in a meeting, he will have them call me back. He then advises the debit order date has been changed and will then go off the follow week if, I so choose not to use the link.

Guess what?!?! The debit order did not go off and I still have not serviced my car!

Monday the 3rd of March 10:45 I get a call from Thabang Malefani and he advises I need to use the link – once again I ask to speak to the Manager… this time I do get a call but from Sandra, she also them tells me I have to use the link – she continues to advise she is trying to help me (help would’ve been taking 2 min to make sure my request was actioned correctly 6 months ago!

She then confirmed the normal debit order would go off on Monday the 10th of March – no problem but my KM’s are over the agreed next service due to the negligence of Innovation Group, I asked Sandra that she can guarantee me there will be no problem when I take my car for a service on Monday or Tuesday. She asked me to get her the exact KM’s, she would call me back.

After waiting and waiting for her call – My phone finally rings but now we playing some type of game because every time I try to answer the call drops and this continues to happen consecutively 4 times in a row.

My request is for Innovation Group and Sandra to take responsibility and be accountable – I am Single Mom of 3 children the safety of my vehicle is extremely important. For you to take that safety of your customer for granted, as a Business where you offer a service to “help” your customer but don’t is sad and in this day and age people do not sign up for such Services for fun but because we are trying to be responsible and safe guide against unexpected incidents/accidents!

So before you tell me I do not qualify to take me car for its 210 000KM service – FIX THIS AS A MATTER OF URGENCY!!!