service delivery

It is with great confusion to write this letter. First place your company sold this policy and when claiming, communicating via email absolutely no response. My claim no is IVM 01316. Several emails was send to you and still no response. Comtron college Kimberley send an email to Purdy Naidoo, Mania Hewlett and Munich Jacobs. Myself send several emails too and i do not know which email was correct but received feedback from the wrong addresses that they forward it to the right address and still no feedback. I phoned you firm and talked to a Florence and she ensured me that she will forward the complain immediately and still no feedback. Seems to me that my money is good enough and not your service. Also see on contract that you do not mentioned anything about an ombudsman. Now i understand why. Your service is poor. If you do not want to repair , just tell me that i can cancel the policy. Is it so difficult? Useless that when you sell policies that you cannot abide by your pledge service. Hope to hear from you.