Service can't be cancelled by the consultant cause they don't know what they doing!!!!

I'm disappointed with the service I have received from the very first person a simple thing of cancellation and setting up dates has to when the money needs to be taken out can be processed properly.

Its been 1week since I traded my vichecle and I called in to cancel my service plan which I had I spoke to a guy name Howard which did all arrangements R1060 wil be taken next 5 days and another R1070 will be debited end of the following month, I'm sure there is call recording which I would like the main holder CEO of the company to pull out all my call history. I called in the second time to query my cancellation cause I was double debited she was unsure has too what I was talking about I requested a manager which she failed to meet my requirements has a customer she then put me on hold for 5 mins and dropped the call to date I'm unable to call the innovation group from both my personal and my work number for some reason she has blocked my number from calling in.

I need this to be resolved that all I'm asking is do right thing and get this sorted out.

Today I received a message stating money came into my account from Toyota service plan how is this operating can someone explain please?