JA
Japs A
1 reviews | Active since May 2024
28 May 2024, 13:52
******* service
refuse to pay out legitimate claims and leave you on hold for more than 30 mins and cut the call dont allow you to speak to management
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Innovation Group's replyOfficial
28 May 2024, 14:14Dear Japs Alexander, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply28 May 2024, 14:14
Official
Dear Japs Alexander, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team