KM
Khanyisisle M
1 reviews | Active since Apr 2023
25 Apr 2023, 16:22
Service
Good my car was supposed to come for a 105000 but unfortunately i was out of town and so when i came back my mileage was over by 5000km and when i booked it they said that they could not help me so i wanted to know by how many KM am i allowed to go over my service plan with.
Coz i mean i never skipped a payment for over 3years now and now this is my last service with you guys now am being told that you can not help me.
To my understanding a car is supposed to go over by at least not more than 5000km over the service says the service department of opel so please tell me if you not able to help after taking my money
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Innovation Group's replyOfficial
26 Apr 2023, 07:13Dear Khanyisisle Cynthia Mzinyane, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply26 Apr 2023, 07:13
Official
Dear Khanyisisle Cynthia Mzinyane, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team