EB
Eric B

1 reviews | Active since Aug 2018

30 Oct 2024, 07:57

service

They don't even deserve a star, not even that red one. Call me on ***. They failed to apply human minds when I was stuck 400km away from home and requested I go home to go fetch the service proof of the car and to even go to the dealership further away to go get what they did to the car. They have an agreement with WeBuyCars to service the car to a good standard before it leaves the dealership but they had the audacity to ask me what service was done and I told them I did not buy a car as a mechanic. I almost lost my car due to storage and had to part with lots of money to get the car tawed from the mechanic workshop while we had ups and downs with them for three weeks. To top it off, I spent more than 2 hours on the phone most of it holding for more than 30 minutes each call placed. They start to inform with all this information thats not even on the policy document they provide you with and tell you about doing research about the service intervals on the car. As for the agents they will brag to you about what information they know about other cars.

0
Replies (2)
Innovation Group
Innovation Group's reply30 Oct 2024, 10:04
Official
Dear Eric Black,  We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team 
EB
Eric B's update25 Nov 2024, 19:00
Reviewer Update
I have not received any follow up after your agents asked me to take my car to the dealer, the dealer has logged a claim and now the claim is running all over the department with everyone asking for a new thing everyday. It's been over a week and the dealer has not heard from Innovation Group, the big thing here is Innovations is becoming a great source of my depression and I am losing my mind. Claim reference number is 877563 and please go back to the call of the 30th October. I have not received any follow up call but I have called without success once more.