Send them to Germany for training

So a few days ago after getting no joy I complained on hello peter. Soon after complaining I received a call from a very polite gentleman who informed me that he is working under supervision. My claim was declined and what a joke. From the reason for declining it is obvious that these call center agents and their " supervisor " have no idea of how German cars work. The reason for declining doesn't talk to the way a BMW's electrical system and mechanical aspects operate. Why don't they ask if not sure or send them to training instead of declining claims on baseless grounds. This is so frustrating.