Scratch and dent cover.... What cover?

I have been contacted by who appears to be a MFC agent offering me a scratch and dent cover on my Renault Megane. The agent calling me had all my information and presented the product to me over the phone and I decided to go for it. The lady on the phone said they would email me the documents and all the information shortly. It's been two weeks now and I still haven't received any documentation. The only indication I got was from MFC themselves notifying they they a amended my instalment plan and added the policy to it. I contacted MFC (because it seems they're offering the cover) and to my surprise I've been told that the amendment had been put through by a company called innovation group. And the MFC agent gave me their contact details.

I contacted the innovation group on the number and there is no indication or any record on their systems of the policy or cover I subsequently took. This is unacceptable. They have already gone and had the policy added to my repayment plan without providing me the documentation. And I cannot get it because apparently i don't have a policy yet? How can you go and do all the financials and not provide the paperwork and info? It seems all ***** now suddenly... I want the paperwork and information and policy numbers ASAP.