1 reviews | Active since Nov 2022
****med Innovation group and Toyota South Africa
I was ****med by Toyota south africa and Innovation group to take an extended warranty on my bakie, that is now sitting on my garage and not working. In January 2022 I bought a second hand toyota hilux bakie from an independent dealership in JHB. I then took it down to Toyota half-way Malanda at Umkomazi for a service, they advised me to take Toyota extended warranty of wich I did, few months down the line, the car had a problem, it was towed to Toyota dealership, upon inspection, I was told that the engine had problem and will need a new one, I told them to contact the warranty. They advised me they have already contacted the warranty but claim was declined becuase my car had skipped services, that was very strange and frustrating to me becuase I did not knew about it. I asked them why did they advised me to take the warranty at the first place if they knew that they will not cover if becuase it has skipped services, they told me the lady who helped me with the cover did asked me if my car was serviced. Yes she did ask me if my car was serviced, and I answered yes becuase since I bought it I have been servicing it, she never mentioned and condition of the car being not covered due skipped services, I asked them to listen to the recorded call but they ended up declined my claim and canceling the policy. My question is, if they knew of this condition that says car will not be covered if it has skipped services, why did they asked me to take the policy from the beginning, if I had not taken the policy with them, I would have shop for other after market warranty companies which I know they don't have these conditions. I really feel that i was ****med. Can I be assisted in any form or way, I have taken the matter to Obudsman and still waiting for feedback.
I told him that the condition that the car need to be fully serviced was never mentioned when the lady was selling me the product, he said I should have indicated to the lady that my car had some missed service, but I told him that I never new that the car had skipped services.
I also asked him that if my answers to the lady were enough for her to sell me the product why the se answes are not enough now when I making the claim, he could not answer me on that one. But really I feel that innovation is ******** me, why i was never informed of the so important condition when I took the policy.
He said by me answering the question" are you servicing the car with Toyota or approved RMI" and me saying "I have checked with Toyota and they have service the car" by that I mean the car has a full service history, of which that was not true.. Toyota have service the car as my per my answer but I never said it has full service history. Had the lady asked if the car has full service history, I was gonna answer that I don't know and I will check with Toyota, or had the lady told me that the car need to be fully serviced in order to be covered, I would told her that I need to check with Toyota first.
I also think that Toyota shoul have checked if the car has been fully serviced before they recommended me to innovation group.
I really feel that both Toyota and innovation group new that my car had skipped services but went ahead and sold me their product just to push their sales with an hope that nothing will go wrong with car becuase I mean how can they not tell me about such an important condition?
Please can you assist me any way that you can, I m pleading with you. I am now sitting with no car yet I was a good customer, I hav never missed my debit order with them, I have been always paying in time amd in full until they terminate my policy, is that fair.. is that how big companies treat individuals?
I am willing to go all the way with this, I will even go on radio or TV showsif needed to just to get help because I feel that I'm being exploited becuase I am an individual.
Thank you.
I told him that the condition that the car need to be fully serviced was never mentioned when the lady was selling me the product, he said I should have indicated to the lady that my car had some missed service, but I told him that I never new that the car had skipped services.
I also asked him that if my answers to the lady were enough for her to sell me the product why the se answes are not enough now when I making the claim, he could not answer me on that one. But really I feel that innovation is ******** me, why i was never informed of the so important condition when I took the policy.
He said by me answering the question" are you servicing the car with Toyota or approved RMI" and me saying "I have checked with Toyota and they have service the car" by that I mean the car has a full service history, of which that was not true.. Toyota have service the car as my per my answer but I never said it has full service history. Had the lady asked if the car has full service history, I was gonna answer that I don't know and I will check with Toyota, or had the lady told me that the car need to be fully serviced in order to be covered, I would told her that I need to check with Toyota first.
I also think that Toyota shoul have checked if the car has been fully serviced before they recommended me to innovation group.
I really feel that both Toyota and innovation group new that my car had skipped services but went ahead and sold me their product just to push their sales with an hope that nothing will go wrong with car becuase I mean how can they not tell me about such an important condition?
Please can you assist me any way that you can, I m pleading with you. I am now sitting with no car yet I was a good customer, I hav never missed my debit order with them, I have been always paying in time amd in full until they terminate my policy, is that fair.. is that how big companies treat individuals?
I am willing to go all the way with this, I will even go on radio or TV showsif needed to just to get help because I feel that I'm being exploited becuase I am an individual.
Thank you.